MedMate

Last Updated: March 10, 2026.

By downloading, installing, or using the MedMate mobile application (“App”), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the App.

1. General Description

MedMate is a personal health organization and lifestyle tool designed to assist users in managing daily schedules, medication reminders, and family care coordination. It is provided for informational and organizational purposes only.

2. Medical Disclaimer (Non-Medical Utility)

Intended use and limitations.

• Not a Medical Device: MedMate is not a medical device. It does not provide medical advice, diagnosis, treatment, or professional healthcare services.
• Professional Consultation: Always seek the advice of a physician or other qualified health provider with any questions regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or stored in this App.
• Emergency Situations: MedMate is not intended for use in medical emergencies. In an emergency, contact 111 (NZ) or your local emergency services immediately.

3. Subscriptions and Payments

Info you need to know about the subscriptions.

• Billing: MedMate offers “Premium” features via auto-renewing subscriptions managed through the Google Play Store.
• Free Trials: Any unused portion of a free trial period will be forfeited when you purchase a subscription.
• Cancellations: You may cancel your subscription at any time via your Google Play Account settings. No refunds are provided for partial billing periods unless required by New Zealand Consumer Law.
• Price Changes: We reserve the right to change subscription fees with reasonable notice.

4. Data Sync and Privacy

Data syncing with all devices

• Cloud Synchronization: Unlike previous versions, MedMate now offers Cloud Sync to allow data sharing across authorized family devices. By using these features, you consent to the secure transmission and storage of your data on our encrypted servers.
• Data Accuracy: You are solely responsible for the accuracy of data entered (e.g., medication dosages and times). MedMate functions based entirely on your inputs.
• Security: You are responsible for maintaining the security of your device and your MedMate account credentials.

5. Family Sharing & Care Circles

By inviting others to your “Care Circle,” you acknowledge that you are sharing sensitive health information with those individuals. MedMate is not responsible for how invited members use or disclose the information you share with them.

6. Limitation of Liability

To the maximum extent permitted by New Zealand law (including the Consumer Guarantees Act 1993), MedMate and its developers shall not be liable for any damages arising from:

• Errors or omissions in medication reminders.
• Failure of the App to function due to server downtime or device error.
• Unauthorized access to data due to poor user security practices.

7. Subscriptions and Refund Policy

7.1 Subscription Terms

MedMate offers a “Premium” subscription that provides enhanced features. By subscribing, you authorize Google Play to charge your selected payment method on a recurring basis (Monthly or Yearly) until you cancel.

7.2 Cancellation

You may cancel your subscription at any time through the Google Play Store Subscription Settings.

• Effect of Cancellation: You will continue to have access to Premium features until the end of your current billing period.
• No Partial Refunds: We do not provide prorated refunds or credits for any partial-month or partial-year subscription periods.

7.3 Refund Policy

To ensure fairness and maintain our service, MedMate adheres to the following refund guidelines:

• Google Play 48-Hour Window: Most refund requests for in-app purchases made on Android are handled directly by Google. If it has been less than 48 hours since you were charged, you can request a refund through the Google Play website.
• MedMate Direct Refunds: After the initial 48-hour window, all sales are considered final. MedMate does not generally offer refunds except in the following specific circumstances:
  1. Technical Malfunction: If a verified technical bug prevented you from accessing Premium features for more than 72 consecutive hours and our support team was unable to resolve it.
  2. Duplicate Billing: If you were accidentally charged twice for the same period due to a system error.
  3. Legal Requirements: If local law in your jurisdiction (e.g., EU/UK Consumer Rights) mandates a “cooling-off” period.

7.4 How to Request a Refund

If you believe you qualify for a refund under Section 7.3, please contact us at support@medmate.co.nz with:

1. Your Google Play Order ID (GPA.XXXX-XXXX-XXXX-XXXXX).
2. The email address linked to your MedMate account.
3. A brief description of the issue.

8. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.

9. Contact Information

Email: support@medmate.co.nz

Website: https://medmate.co.nz